To start a return, send an email request us at hello@purelystriking.com. Include your order number in the email request.
Frequently Asked Questions
To start a return, send an email request us at hello@purelystriking.com. Include your order number in the email request.
You will receive an order confirmation email immediately after your order has been placed.
To modify your order, we suggest cancelling the order and placing a new one with the desired items and/or quantities. Send an order cancellation request to hello@purelystriking.com. Include your order number in the email request. You will receive an order cancellation email after the order has been cancelled.
To change your shipping address before the order is shipped, send an email request to hello@purelystriking.com. Include the new shipping address. We will try our best to update the order. However, if the package has already shipped, the address cannot be changed.
Absolutely! You will receive an shipping confirmation email after your order has been shipped.
1. Visit the order tracking page. Enter your order number in addition to the email or phone number used during checkout. If you have the tracking number you can also enter it on the order tracking page.
2. Open the order confirmation email. Click on the tracking number link for the most recent tracking information.
We’re happy to help you! Visit us on our contact page. Enter your information and describe your beauty needs. After you send the form, one of our Purely Striking Beauty Specialists will contact you within 1 - 2 business days and give you personalized product recommendations.
To change the email on your account, send an email request us at hello@purelystriking.com. Include both your old email and new email addresses in the email request.